I wanted to share my concerns about a decline in NHS assistance.
NHS services for the deaf in my area are based in a pleasant new building. However, access to audiologists is extremely restricted. There are walk-in clinics 3 times a week for “routine repairs” (tubing etc) when a person puts your aid in a bag, asks what the problem is, takes the aid away and brings it back (say) ten minutes later.
You do not see an audiologist. You do not get a chance to explain to a professional that there is something wrong with the aid and the nature of the problem. I was told that for this I had to be referred by my GP. Otherwise one could only have a check-up every two years! This does seem a very cumbersome way of handling what may be quite minor problems. Is it typical?
Dear Gary, I have had exactly the same problem and I asked my doctor at the hospital. He said the NHS are trying to cut down waiting lists. As soon as a problem has been ‘solved’, they drop the patient. The NHS forgot to take into account those people (eg: us) who have a lifelong issue or ‘medical condition’ such as deafness.
And yes, we have to go back to our GP and get re-referred. It almost makes me want to be a politician and GET THIS SORTED! Your problem actually has several issues in it : 1) the impersonal service where the hearing aid is fixed behind the scenes (very rude, if you ask me), 2) no understanding that there might be other issues alongside the hearing aid to be discussed, and 3) the expectation that we’ve all got time to keep making appointments especially when we don’t use the phone.
Get yourself elected onto the Patients Committee at the hossie and make lots of noise! Ask Hearing Link to start a campaign to adjust this ridiculous state of affairs.
Yours in exasperation,